SHIPPING POLICY

1. Order Processing

Once you place an order with us, you will receive an order confirmation email that includes the details of your purchase. Please review this confirmation for accuracy. Our team strives to process orders as quickly as possible. Your order will be processed within 2 business days unless otherwise specified.

2. Shipping Methods

We offer worldwide shipping. You will get an email with the shipping information and price. Please note that for bigger and/or fragile ceramic products, shipping requires special handling. The specific shipping options and their associated costs will be provided to you after your order is confirmed.

You will have the opportunity to review and accept the provided shipping quote, which outlines the available shipping methods and their associated costs. Once you accept the quote and make payment for the chosen shipping option, we will proceed with the shipment.

If you have specific shipping requests, such as expedited shipping or additional insurance, please let us know when you receive the shipping quote. We will do our best to accommodate your preferences.

3. Delivery Times

Estimated delivery times vary depending on the shipping method and your location:

Within EU: 1-4 business days
Outside EU: 3-5 business days

4. Order Tracking

We will provide tracking information that allows you to monitor the progress of your shipment. You will receive an email with tracking details once your order has been shipped.

5. Delivery and Receipt

When your order arrives, please inspect the package carefully for any visible damage before accepting it. If you notice any issues with the packaging, please make note of it with the delivery personnel and contact us at lene@nendelceramics.com within 48 hours.

Most shipments will require a signature upon delivery to ensure their safe receipt. Please check your tracking information for details.

6. Customs and Import Duties

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

7. Contact Us

If you have any questions or concerns about our Shipping Policy or your specific order, please don’t hesitate to reach out to our team at:

Email: lene@nendelceramics.com

Nendel Ceramics
Low A/S
Kronprinsensgade 6A 4sal
1114 Copenhagen
Denmark
CVR: 36469323